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We make every effort to deliver the goods you order in perfect condition. Despite proper use, a product may be faulty or malfunction. If you wish to return an item due to a warranty claim, our aim is to minimize the effort involved. Please contact us on 044 739 88 88 so that we can discuss your request directly and find a solution.

The Manufacturer's warranty of a product expires if it has a fault or defect caused by CID (Customer Induced Damage). CID refers to all cases in which products have been damaged by improper use or mechanical impact. Such cases are not covered by the warranty/guarantee and therefore no warranty claim can be made. It does not matter whether the damage is responsible for the actual defect of the product or has no influence on it (causal connection).

Here is a selection of possible reasons for excluding the warranty:

• Fall and breakage damage
• Water and moisture damage
• Electronic or mechanical modifications
• Removed serial numbers
• Pressed-in CPU socket pins (Intel) or CPU pins (AMD)
• Burnt chips and components
• Missing chips and components
• Cut/damaged conductor tracks
• Opened warranty seal ("Warranty void if seal is broken" or similar)
• Labeled, painted or engraved product parts
• Normal wear and tear of the product (e.g. brakes of a bicycle, batteries of any kind, etc.)

How do manufacturers treat CID cases?

As soon as we as the supplier receive an item for repair, it is checked. In the case of visible CID cases, we inform the customer and the damage is documented. If such products are returned to the manufacturer, the manufacturer will invoice us for its expenses, as warranty services will be rejected. If the CID is not visible or the item is sent directly to the manufacturer, a cost estimate will be provided without prior information. In this case, we must pass on any costs incurred to our customers.

Maintenance

In cooperation with our partner Hospitec AG, we offer you uncomplicated and fast maintenance for the following products:

• Maintenance of electrical, shock wave and ultrasound devices, including calibration and repair of ultrasound heads
• Maintenance of therapy tables from the Chattanooga, Nexx, Sissel and Ergostyle brands

for a maintenance order, please contact our customer service department, specifying the items to be maintained.

Phone:+41 44 739 88 88

Email:mail@medidor.ch

Hours:Monday through Friday: 8:30 a.m. – 12:00 p.m. and 1:00 p.m. – 5:30 p.m.

You can count on the following services for maintenance orders:

• trained service technicians and specialized know-how on our brands and products.
• a service partner in your area: You have a single point of contact that forwards your report immediately to the responsible regional branch.
• Various locations: You save time and money and can bring your device to the desired location.
• Branches in Spreitenbach, Gland VD, Gossau SG, Reinach BL, Schönbühl BE, Wimmis BE.
• repair and maintenance conditions in line with the market.