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We make every effort to deliver the goods you order in perfect condition. Despite proper use, a product may be faulty or malfunction. If you wish to return an item due to a warranty claim, it is our aim to keep the costs as low as possible. We therefore recommend that you make an online RMA order (Return Merchandise Authorization) online. The RMA number entered is valid for 14 days.

The manufacturer's warranty of a product expires if it has a fault or defect caused by CID (Customer Induced Damage). CID refers to all cases in which products have been damaged by improper use or mechanical impact. Such cases are not covered by the warranty/guarantee and therefore no warranty claim can be made. It does not matter whether the damage is responsible for the actual defect of the product or has no influence on it (causal connection).

Here is a selection of possible reasons for excluding the warranty:

• Drop and breakage damage
• Water and moisture damage
• Electronic or mechanical modifications
• Removed serial numbers
• Pressed-in CPU socket pins (Intel) or CPU pins (AMD)
• Burnt chips and components
• Missing chips and components
• Cut/damaged conductor tracks
• Opened warranty seal ("Warranty void if seal is broken" or similar)
• Labeled, painted or engraved product parts
• Normal wear and tear of the product (e.g. brakes of a bicycle, batteries of any kind, etc.)

How do manufacturers handle CID cases?

As soon as we as the supplier receive an item for repair, it is checked. In the case of visible CID cases, we inform the customer and the damage is documented. If such products are returned to the manufacturer, the manufacturer will invoice us for its expenses, as warranty services will be rejected. If the CID is not visible or the item is sent directly to the manufacturer, a cost estimate will be provided without prior information. In this case, we must pass on any costs incurred to our customers.