In cooperation with our partner Hospitec AG, we offer you uncomplicated and fast maintenance for the following products:
for a maintenance order, please contact our customer service department, specifying the items to be maintained.
Phone: +41 44 739 88 88
E-Mai: mail@medidor.ch
Opening hours: Monday to Friday: 08.30 - 12.00 and 13.00 - 17.30
You can count on the following services for maintenance orders:
In cooperation with our partner Hospitec AG, we offer you uncomplicated and fast maintenance for the following products:
for a maintenance order, please contact our customer service department, specifying the items to be maintained.
Phone: +41 44 739 88 88
E-Mai: mail@medidor.ch
Opening hours: Monday to Friday: 08.30 - 12.00 and 13.00 - 17.30
You can count on the following services for maintenance orders:
It may happen that a product you have ordered does not meet your expectations. If you would like to return the item, please open an RMA order. to open an RMA. If the goods are still unopened and the original packaging is undamaged, they can be returned within 30 days for a credit note.
Please understand that we can only take back products that we have ordered especially for you (items from our own range and items from other ranges) that are not in perfect condition or are not returned with the complete scope of delivery, have damaged packaging or signs of use, for a processing fee or not at all.
A return for credit to the purchase price is only possible if:
A return for credit with deduction of a processing fee is possible if:
The processing fee for this form of return is at least 10% of the current daily price (maximum of the purchase price/at least CHF 10.00) and will be deducted from the credit note.
A return for credit is possible after individual examination and deduction of a processing fee if:
The individual inspection is carried out by our specialist staff. A return cannot be guaranteed, even if you have received an RMA number in the returns process. The processing fee after individual inspection is at least 20% of the current daily price (maximum of the purchase price). The possibility of a return and the specific amount of the lump sum to be deducted from the credit note can only be decided after an inspection has been carried out. In addition, a restoration fee of CHF 50.00 will be deducted from the credit if the operating system has already been installed on electronic devices.
Note: The processing fee serves to cover the costs of the returns process. We offer opened, used products marked as "checked returns", with a precise description of the condition and at reduced prices in our online store.
A return and credit note is not possible if:
Services rendered, such as deliveries, assembly, etc., as well as small quantity surcharges and any postage costs, etc., will not be refunded if a product or the entire order is returned.
It may happen that a product you have ordered does not meet your expectations. If you would like to return the item, please open an RMA order. to open an RMA. If the goods are still unopened and the original packaging is undamaged, they can be returned within 30 days for a credit note.
Please understand that we can only take back products that we have ordered especially for you (items from our own range and items from other ranges) that are not in perfect condition or are not returned with the complete scope of delivery, have damaged packaging or signs of use, for a processing fee or not at all.
A return for credit to the purchase price is only possible if:
A return for credit with deduction of a processing fee is possible if:
The processing fee for this form of return is at least 10% of the current daily price (maximum of the purchase price/at least CHF 10.00) and will be deducted from the credit note.
A return for credit is possible after individual examination and deduction of a processing fee if:
The individual inspection is carried out by our specialist staff. A return cannot be guaranteed, even if you have received an RMA number in the returns process. The processing fee after individual inspection is at least 20% of the current daily price (maximum of the purchase price). The possibility of a return and the specific amount of the lump sum to be deducted from the credit note can only be decided after an inspection has been carried out. In addition, a restoration fee of CHF 50.00 will be deducted from the credit if the operating system has already been installed on electronic devices.
Note: The processing fee serves to cover the costs of the returns process. We offer opened, used products marked as "checked returns", with a precise description of the condition and at reduced prices in our online store.
A return and credit note is not possible if:
Services rendered, such as deliveries, assembly, etc., as well as small quantity surcharges and any postage costs, etc., will not be refunded if a product or the entire order is returned.
You have not yet paid the invoice due to the return of an item or because a repair was not possible but you have already received a credit note?
In this case, please deduct the credit note directly from the invoice amount when paying the outstanding invoice
and only pay the difference.
the difference
.
You have not yet paid the invoice due to the return of an item or because a repair was not possible but you have already received a credit note?
In this case, please deduct the credit note directly from the invoice amount when paying the outstanding invoice
and only pay the difference.
the difference
.
Are you exchanging an item and have already paid the invoice?
You will then receive a credit note for the returned item. You will receive an invoicefor the newly ordered item. If the invoice amount is the same as the credit note amount, you do not need to do anything.
If the invoice amount is higher than the credit note, please deduct the credit note from the invoice amount and only pay the difference. If the credit note amount is higher than the invoice amount, there will be a remaining credit on your customer account for future orders.
Are you exchanging an item and have already paid the invoice?
You will then receive a credit note for the returned item. You will receive an invoicefor the newly ordered item. If the invoice amount is the same as the credit note amount, you do not need to do anything.
If the invoice amount is higher than the credit note, please deduct the credit note from the invoice amount and only pay the difference. If the credit note amount is higher than the invoice amount, there will be a remaining credit on your customer account for future orders.
Would you like a credit note to be paid out?
Then send us an e-mail to our accounting department and state the credit note number and your bank details.
Would you like a credit note to be paid out?
Then send us an e-mail to our accounting department and state the credit note number and your bank details.
