Here you'll find answers to the most important questions about our services.
We have compiled the most frequently asked questions about our products, delivery times, and services for . If you have any further questions, we would be happy to assist you personally.
Send us an email or give us a call. We look forward to hearing from you. You can find our contact information at https://medidor.ch/pages/kontakt.
Send us an email or give us a call. We look forward to hearing from you and will be happy to assist you with any technical questions you may have about a product. You can find our contact information at https://medidor.ch/pages/kontakt.
If you have any accounting questions, you are welcome to contact our accounting department directly at buchhaltung@medidor.ch.
The problem is often related to your browser settings. To regain access to the store, you'll need to clear your cookies or try using a different browser. If this doesn't help, please contact mail@medidor.ch.
We're happy to make changes to your customer information for . Simply send us an email at mail@medidor.ch with the requested changes—we'll update your information as soon as possible.
Registration is necessary for a purchase on medidor.ch. By registering as a specialist, you benefit from favorable purchasing conditions and other advantages.
MEDIDOR:CH is a B2B store and is primarily aimed at trade and business customers. However, individual customers are also welcome and can order from our product range at the prices applicable for .
You are free to set your own price, but we advise you to pass on the recommended retail price.
You are welcome to apply for a professional account. We welcome the following professionals: therapists, physicians specializing in musculoskeletal rehabilitation, hospitals, clinics, midwives, lactation consultants, retirement homes, nursing homes, and homes for people with disabilities, home health care services (Spitex), massage therapists, beauty salons, medical supply stores, as well as institutions in the fields of Pilates, exercise, and sports, and animal physical therapists.
We welcome massage, therapy, and medical practices (specializing in musculoskeletal rehabilitation), medical supply stores, and institutions in the fields of Pilates, exercise, and sports. Proof of your business activity can be provided by your professional website or a link to your practice or business address—including a landline number—listed on https://local.ch. If you do not have such proof, please send us a copy of your business card or a flyer to mail@medidor.ch.
You can view your purchase prices when you are logged in (e.g., on the product page, in all list views, and in the shopping cart).
Our delivery promise, “Order today, delivered tomorrow,” applies exclusively for that are in stock and are shipped via the postal service. For deliveries that include installation, we will coordinate the delivery date in consultation with our service team.
Orders totaling CHF 50.– or more qualify for free shipping. For orders totaling less than CHF 50.–, a small-order surcharge of CHF 9.– will be applied. For more information, visit https://medidor.ch/pages/lieferung-und-versand.
You can find all the information at https://medidor.ch/pages/lieferung-und-versand.
MEDiDOR only delivers to Switzerland and the Principality of Liechtenstein.
You can find all the information at https://medidor.ch/pages/lieferung-und-versand.
Please contact us as soon as possible. We’ll be happy to check whether it’s still possible to change or cancel your order. Since orders received by 5:00 p.m. are shipped the very next business day, they are processed immediately. Unfortunately, once an order has reached a certain stage in the processing, subsequent changes or cancellations are no longer possible. The sooner you contact us, the greater the chance that we’ll be able to accommodate your request. You can find all our contact options at: https://medidor.ch/pages/kontakt
For orders with a total merchandise value of less than CHF 50.– (including VAT), a small-order surcharge will be applied. The small-order surcharge is applied because shipping, storage, and other associated costs for small orders are often higher than the actual order value. Additionally, from an environmental perspective, we want to avoid sending an excessive number of small packages. This reduces the amount of packaging material needed and saves time in logistics, which benefits both the environment and you as a customer.
Credit Cards & Mobile Payments:
Pay conveniently in our online store with Visa, Mastercard, American Express, Diners Club, Discover, PostFinance Card, or PostFinance E-Finance. We also accept Apple Pay, Google Pay, and Samsung Pay.
TWINT:
Pay for your purchase easily and securely with the TWINT app.
Invoice:
We are also happy to offer you payment by invoice. The invoice is due within 20 days of receipt.
Please contact our customer service department by email at mail@medidor.ch.
Please contact our customer service department by email at mail@medidor.ch.
No, a credit note cannot be redeemed before or during an order. You can deduct it directly from the invoice amount and settle the difference yourself, if there is one.
In general, there is no statutory right of return in Switzerland. However, as part of the “VSV Swiss Online Guarantee,” we grant you a voluntary right to return items within 30 days of the invoice date. Please note that costs may apply if the item’s original packaging has been opened. For hygiene products, returns are no longer possible once the original packaging has been opened. For more information, please visit https://medidor.ch/pages/retouren-wartungen.
We do everything we can to provide you with products that are in perfect condition and free of defects. Despite careful quality controls, isolated defects or malfunctions may occur even when the product is used properly. To help us assist you as quickly as possible, please follow the instructions on our repair page: https://medidor.ch/pages/reparaturen-und-garantiefalle.
Even after the warranty has expired, we're happy to assist you with technical issues. Please send us an email at
mail@medidor.ch with a brief description of the problem, the device's serial number, and, if possible, photos or videos of the defect. Our service team will review your request and inform you of the next steps, as well as any repair options and costs.
In the event of transportation loss, please contact mail@medidor.ch.
Unfortunately, damage may occur during shipping. Please contact us by email at mail@medidor.ch with the following information: photos and/or videos of the entire package (all-around view) and the damaged items, including any padding; details about the damage; the invoice number; Item number; and whether you would like a credit or a replacement.
The MEDiDOR Academy serves as a continuing education platform for in the fields of therapy and clinical practice, Pilates, and movement. For more information about our continuing education programs, course content, dates, and registration options, please visit our website at https://medidor.ch/pages/weiterbildung.
You can find all the information about delivery at https://medidor.ch/pages/warenanlieferung.
for , protecting your privacy is an absolute priority. We constantly strive to guarantee you the highest level of confidentiality and security. You can find all the information at https://medidor.ch/policies/privacy-policy.
You can find our Terms and Conditions at https://medidor.ch/policies/terms-of-service.
Our team will be happy to assist you. Please contact us by phone or via
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