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Send us an e-mail or give us a call. We look forward to hearing from you. You will find our contact details here.

Send us an e-mail or give us a call. We look forward to hearing from you and will be happy to help you with technical questions about a product. You can find our contact details here.

You are welcome to contact our accounting department directly with accounting questions at buchhaltung@medidor.ch.

The problem often lies in the browser settings. To be able to access the store again, the cookies must be deleted. If this does not help, please contact the mail@medidor.ch.

Registration is required to make a purchase on medidor.ch. By registering as a specialist, you benefit from favorable purchasing conditions and other advantages.

MEDiDOR only supplies business and specialist customers.

You are free to set your own prices, but we advise you to pass on the recommended retail price.

You are welcome to apply for a specialist account. We welcome therapists, doctors specializing in musculoskeletal rehabilitation, hospitals, clinics, midwives, breastfeeding consultations, retirement homes, nursing homes and homes for the disabled, Spitex, masseurs, beauty salons, specialist medical retailers and institutions in the fields of Pilates, exercise and sport as specialist customers.

We welcome massage, therapy and medical practices (specializing in musculoskeletal rehabilitation), medical retailers and institutions in the fields of Pilates, exercise and sport as specialist customers.

Your professional website or a link to your practice or business address with a landline in the local.ch directory will serve as proof of your activity. If you do not have such proof of your practice activity, please send us a copy of your business card or a flyer to mail@medidor.ch.

You can see your purchase prices when you are logged in (e.g. for the product, in all list views and in the shopping cart).

If you have problems accessing the medidor.ch website, this is usually due to a setting in your browser. To bypass the old settings, the cookies must be deleted.

The product has a characteristic that sets it apart from other products in that it does something good for nature and/or the people involved in the manufacturing process. For example, a product that can be used several times is a conscious alternative to disposable products.

If no delivery date is specified in the webshop or on the order confirmation, this means that we have not yet received a current estimated delivery date from the manufacturer. Our product managers check and update availability on an ongoing basis. As soon as we have a delivery date, it will be displayed next to the item in the webshop.

The following applies to available items: Orders placed by 5 p.m. will be delivered the next day. For deliveries with assembly, we coordinate the delivery date in consultation with the carrier. For items that we order especially for you, we will inform you of the delivery date after receipt of your order. If an item is currently not available, you can activate an availability notification.

From a purchase value of CHF 50, you can benefit from postage-free delivery. If the purchase value is less than CHF 50, a small quantity surcharge of CHF 9 will be charged. Partial deliveries are subject to a charge. Further information can be found here.

We deliver to Switzerland and the Principality of Liechtenstein. Delivery usually takes place on the following working day, provided the goods are in stock and are ordered by 5 pm. Note: If an individual product weighs 30 kg or more, the total order weight exceeds 90 kg, or the total volume exceeds 0.55 cubic meters, delivery will be made by a forwarding agent. You will be contacted within three working days by our logistics/service partner by SMS or e-mail to arrange a delivery window. A telephone number, preferably a mobile number, is required for notification and any queries from the carrier.

MEDiDOR only delivers to Switzerland and the Principality of Liechtenstein.

The basic rule is: ordered by 5 p.m. - delivered the next day. We can keep our delivery promise "ordered by 5 p.m., delivered tomorrow" with a delivery rate of over 99 percent. This applies to all items in stock (stock level greater than zero) and on days when Swiss Post delivers parcels. Larger and heavier items that cannot be sent by parcel usually arrive within 1-3 working days by forwarding agent. The reasons for delays in delivery may be beyond our control. Orders placed at the weekend will be processed the following working day. Larger and heavier items that cannot be sent by parcel usually arrive within 1-3 working days.

You can track the status of your order at any time in your account under "Orders".

Orders for available items can generally be modified until the order confirmation is sent. To do this, please contact our customer service. Changes are no longer possible after the order confirmation has been sent. Items ordered individually for you cannot be modified or canceled.

If your order contains items that we do not have in stock, you can choose whether we should wait until all items are in stock before shipping or whether you would like a partial delivery. Please note that there is a surcharge (CHF 9.-) for shipping in partial deliveries.

For orders with a total goods value of less than CHF 50 incl. VAT, a small quantity surcharge will be charged. The small quantity surcharge is levied because the shipping, storage and other costs for small orders are often higher than the actual order value, and we also want to avoid sending too many small parcels from an ecological point of view. This means that less packaging material and cardboard is required and time is saved in logistics, which ultimately benefits the environment and you as a customer for the punctual production of your order. Our aim is to always offer you high-quality products and at the same time fulfill our ecological responsibility.

• Credit card/ PostFinance CardWhen paying in the online store. Visa, MasterCard, American Express, Diners Club and Discover with issuing country CH, DE and AUT as well as PostFinance Card PostFinance E-Finance and Samsung Pay are supported.
• TWINTWhen paying in the online store. You pay for your purchase conveniently with your credit balance in the TWINT app.
• Invoice: We offer payment by invoice. The invoice is payable within 20 days of receipt.

Please contact our accounting department by e-mail at buchhaltung@medidor.ch.

If you have any questions about credit notes, please contact buchhaltung@medidor.ch

No, a credit note cannot be redeemed before or during an order. You can deduct it directly from the invoice amount and settle the difference yourself, if there is one.

In principle, there is no statutory right of return in Switzerland. However, as part of the "VSV Swiss Online Guarantee", we grant you a voluntary right of return for 30 days from the date of invoice. Please note that costs may be incurred if the original packaging of the item is opened, as we can no longer sell it at the original price. Returns of used items can be considered as a gesture of goodwill, but cannot be guaranteed. It is also no longer possible to return hygiene articles if the original packaging is opened. Please read the relevant notes.

We make every effort to supply you with correct and faultless goods. Nevertheless, faults or malfunctions can occur when a product is used correctly. To enable us to rectify the problem as quickly as possible, please follow the instructions on our repair page page.

If you have technical difficulties, our external service partner is at your disposal. Depending on the size of the device, it will be repaired by the service partner or on your premises. If you have any user-specific questions, please contact our MEDiDOR team directly. In the event of technical faults, please follow our general terms and conditions proceed.

In the event of transportation loss, please contact mail@medidor.ch.

Unfortunately, damage can occur during transportation. Any damage to the parcel, general cargo or item
can be reported to us directly.

Contact us by e-mail at mail@medidor.ch with the following content:

• Photos and/or videos of the entire packaging (all-round view) and the defective
  items incl. padding
• Details of the damage
• Invoice number
• Item number
• Request for a credit note or replacement

The MEDiDOR Academy sees itself as a training platform for professionals in the fields of therapy & practice, Pilates and movement. You can find further information here.

You can find all information about delivery here.

Protecting your privacy is an absolute priority for MEDiDOR. It is our constant endeavor to guarantee you the highest level of confidentiality and security. Please read here our data protection guidelines.

You can find our General Terms and Conditions here.