Our service partner Hospitec AG is at your disposal for
Shipping address: Hospitec AG, Industriestrasse 169, CH-8957 Spreitenbach
Service Hotline: +41 56 418 65 52
E-Mail: service@hospitec.ch
Opening hours: Monday to Friday: 8.00 - 12.00 and 13.00 - 17.00
Benefit from...
Our service partner Hospitec AG is at your disposal for
Shipping address: Hospitec AG, Industriestrasse 169, CH-8957 Spreitenbach
Service Hotline: +41 56 418 65 52
E-Mail: service@hospitec.ch
Opening hours: Monday to Friday: 8.00 - 12.00 and 13.00 - 17.00
Benefit from...
It may happen that a product you have ordered does not meet your expectations. If you would like to return the item, please send us an RMA order to open an RMA. If the goods are still unopened and the original packaging is undamaged, they can be returned within 30 days for a credit note.
Please understand that we may return products that we have ordered especially for you (items from our own range and items from other ranges) that are not in perfect condition or are not returned with the complete scope of delivery, have damaged packaging or signs of use, only for a processing fee or not at all can take them back.
One return for creditto the purchase price is only possible if:
A return for credit note with deduction of a processing fee is possible if:
The processing fee for this form of return is at least 10% of the current daily price (maximum of the purchase price/minimum CHF 10.00) and will be deducted from the credit note.
A return for credit note is possible after individual examination and deduction of a processing fee. possible if:
The individual inspection is carried out by our specialist staff. A return cannot be guaranteed, even if you have received an RMA number in the returns process. The processing fee after individual examination is at least 20% of the current daily price (maximum of the purchase price). The possibility of a return and the specific amount of the lump sum to be deducted from the credit note can only be decided after an inspection has been carried out. In addition, a restoration fee of CHF 50.00 will be deducted from the credit if the operating system has already been installed on electronic devices.
Note: The processing fee serves to cover the costs of the return process. We offer opened, used products marked as "checked returns" with a precise description of the condition and at reduced prices in our online store.
A return and credit note is not possibleif:
Services rendered, such as deliveries, assembly etc. as well as small quantity surcharges and any postage costs etc. will not be refunded if a product or the entire order is returned.
It may happen that a product you have ordered does not meet your expectations. If you would like to return the item, please send us an RMA order to open an RMA. If the goods are still unopened and the original packaging is undamaged, they can be returned within 30 days for a credit note.
Please understand that we may return products that we have ordered especially for you (items from our own range and items from other ranges) that are not in perfect condition or are not returned with the complete scope of delivery, have damaged packaging or signs of use, only for a processing fee or not at all can take them back.
One return for creditto the purchase price is only possible if:
A return for credit note with deduction of a processing fee is possible if:
The processing fee for this form of return is at least 10% of the current daily price (maximum of the purchase price/minimum CHF 10.00) and will be deducted from the credit note.
A return for credit note is possible after individual examination and deduction of a processing fee. possible if:
The individual inspection is carried out by our specialist staff. A return cannot be guaranteed, even if you have received an RMA number in the returns process. The processing fee after individual examination is at least 20% of the current daily price (maximum of the purchase price). The possibility of a return and the specific amount of the lump sum to be deducted from the credit note can only be decided after an inspection has been carried out. In addition, a restoration fee of CHF 50.00 will be deducted from the credit if the operating system has already been installed on electronic devices.
Note: The processing fee serves to cover the costs of the return process. We offer opened, used products marked as "checked returns" with a precise description of the condition and at reduced prices in our online store.
A return and credit note is not possibleif:
Services rendered, such as deliveries, assembly etc. as well as small quantity surcharges and any postage costs etc. will not be refunded if a product or the entire order is returned.
You have received the invoice not yet paidbecause of the return of an item or because a repair was not possible but already received a credit note?
Then we would ask you to enter the following information when paying the outstanding invoice credit note directly from the invoice amount
and only the difference
to be paid.
You have received the invoice not yet paidbecause of the return of an item or because a repair was not possible but already received a credit note?
Then we would ask you to enter the following information when paying the outstanding invoice credit note directly from the invoice amount
and only the difference
to be paid.
You exchange an article and have the already paid the bill?
Then you will receive a credit note for the returned item. You will receive an invoice for the newly ordered item. If the invoice amount is the same as the credit note amount, you do not need to do anything.
If the invoice amount is higher than the credit noteplease deduct the credit note from the invoice amount and pay only the difference. If the credit note amount is higher than the invoice amountthere will be a remaining credit on your customer account for future orders.
You exchange an article and have the already paid the bill?
Then you will receive a credit note for the returned item. You will receive an invoice for the newly ordered item. If the invoice amount is the same as the credit note amount, you do not need to do anything.
If the invoice amount is higher than the credit noteplease deduct the credit note from the invoice amount and pay only the difference. If the credit note amount is higher than the invoice amountthere will be a remaining credit on your customer account for future orders.
Would you like a credit note to be paid out?
Then send us an e-mail to our accounting department and state the credit note number and your bank details.
Would you like a credit note to be paid out?
Then send us an e-mail to our accounting department and state the credit note number and your bank details.
Click here for your new customer account:
Please note the new two-factor authentication for access to your customer account.
Follow the instructions on the login page.
For support inquiries, please contact our customer service on 044 739 88 88 or by e-mail to mail@medidor.ch will be happy to help you.
