This is included in the subscription
- Annual on-site maintenance
- Specified wear parts included
- Prioritized Appointment Scheduling
- Documented Service Log
- Replacement unit in accordance with the terms of the contract
Maintenance, Repair, and Warranty for : Your therapy tables, Pilates reformers, and therapy equipment.
Our MEDiDOR technical team personally oversees selected large pieces of equipment, such as therapy tables, Pilates reformers, and physical therapy devices—providing regular maintenance and safety inspections as part of a service subscription, professional service and repair work, and straightforward handling of warranty claims. This ensures your equipment remains reliably operational and your practice runs without interruption.
MEDiDOR Service Subscription
The MEDiDOR Service and Maintenance Subscription for Therapy tables, therapy equipment, and Pilates reformers.
To ensure your equipment operates safely and reliably over the long term. With regular maintenance, defined wear parts included, and professional service provided by our own technicians.
Annual safety and functional inspections of your equipment.
Proper maintenance and care in accordance with the manufacturer's specifications.
Replacement of specified wear parts without additional material costs.
Prioritized scheduling and support from our service technicians.
Service log as proof of the work performed.
Greater reliability. Fewer outages. Predictable costs.
MEDiDOR Service Subscription
Professional Service for Your capital goods—with attractive terms for Multiple devices at the same location.
| Equipment Area | First Device / Year | Additional Device / Year |
|---|---|---|
| Therapy tables | CHF 390.– | CHF 190.– |
| Pilates Large Equipment | CHF 490.– | CHF 220.– |
| ErgoStyle Chiropractic Tables | CHF 590.– | CHF 240.– |
| Physical Therapy Equipment | CHF 290.– | CHF 140.– |
The exact scope of services depends on the specific device type and the service contract.
Protect your investment and take advantage of our professional service.
Professional repairs and maintenance for for therapy tables, Pilates reformers, chiropractic tables, and electrotherapy devices.
Your devices are used every day in your practice and play a key role in ensuring smooth operations. To ensure they remain safe, reliable, and durable, our MEDiDOR technical team handles maintenance and repairs, even on a one-time basis.
Our trained service technicians inspect mechanical, electronic, and hydraulic systems as well as other components; replace worn parts such as padding, springs, cables, or rollers; and repair defects professionally in accordance with the manufacturer’s specifications.
This helps you avoid unplanned downtime and preserve the long-term value of your investment.
Our Manufacturing Expertise
We provide service and repair for equipment from the following manufacturers:
Trained service technicians with specialized expertise in our brands and products.
We will personally address your service request and do everything we can to find the best solution for you for .
From the first appointment to the completion of the work: We take care of everything.
Competitive prices for for our maintenance and repair services.
Custom quote
Please briefly describe the device and your needs—we'll get back to you quickly with a quote.
We do everything we can to ensure that the items you order are delivered in perfect condition. Even when used properly, a product may be defective or malfunction. If you wish to return an item under warranty, our goal is to keep the process as simple as possible. Please contact us so we can discuss your issue directly and find a solution.
Manufacturer's warranty s for a product may be excluded if a fault or defect is attributable to damage caused by the customer (CID – Customer Induced Damage).
CID refers to all damage caused by improper use, external factors, or mechanical damage.
Such damage is generally not covered by the " Manufacturer's warranty ." This applies regardless of whether the damage is causally related to the identified fault or defect or has no direct impact on it.
As soon as we, as the supplier, receive an item for repair, we inspect it. If there is visible CID damage, we notify the customer and document the damage. If such products are sent to the manufacturer, the manufacturer will bill us for the costs incurred, as warranty claims will be denied.
If the CID is not visible, or if the item is sent directly to the manufacturer, we will provide a cost estimate without prior notice. In this case, we must pass on any resulting costs to our customers.
Here is a list of possible reasons for warranty exclusion:
Report a Warranty Claim