Return of articlesIt may happen that an ordered product does not meet your expectations. If you would like to return an item, please notify us of the return by e-mail to mail@medidor.ch, stating the items concerned. If the goods are still unopened and the original packaging is undamaged, they can be returned within 30 days for a credit note.
Please understand that we canonly take back products that we have ordered especially for you (items from our own range and items from other ranges) that are not in perfect condition or are not returned with the complete scope of delivery, have damaged packaging or signs of use, for a processing fee or not at all .
A return for credit at the purchase price is only possible if
A return for credit with deduction of a processing fee is possible if
The processing fee for this type of return is at least 10% of the purchase price (minimum CHF 10.00) and will be deducted from the credit note.
A return for credit is possibleafter individual examination and deduction of a processing fee if
The individual inspection is carried out by our specialist staff. A return cannot be guaranteed. The processing fee after individual inspection is at least 20% of the current daily price (maximum of the purchase price). The possibility of a return and the specific amount of the lump sum to be deducted from the credit note can only be decided after an inspection has been carried out.
Note: The processing fee serves to cover the costs of the return process.
A return and credit note is not possible if
Services rendered, such as deliveries, assembly, etc., as well as small quantity surcharges and any postage costs, etc., will not be refunded if a product or the entire order is returned.
You havenot yet paid the invoice due to the return of an item or because a repair was not possible but have already received a credit note?
In this case, pleasededuct the credit note directly from the invoice amount when paying the outstanding invoice and only pay the difference .
You exchangean article for and havealready paid the invoice?
You will then receive a credit note for the returned item. You will receive an invoicefor the newly ordered item. If the invoice amount is the same as the credit note amount, you do not need to do anything.
If the invoice amount is higher than the credit note, please deduct the credit note from the invoice amount and only pay the difference. If the credit note amount is higher than the invoice amount, a remaining credit balance for future orders will remain in your customer account.
Would you like a credit note to be paid out?
Then send us an e-mail to our accounting department and state the credit note number and your bank details.
If you have any questions, you can contact our Technical & Support department at any time. Please have the invoice and Item number of the affected device to hand.
Tel.
044 739 88 88
Email: mail@medidor.ch
