All the information you need about your return—simple, clear, and easy to understand.
Please notify us by email if you would like to return an item. Items can be returned for a credit within 30 days in their undamaged original packaging.
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Returns are accepted within 30 days of receiving the merchandise.
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Please send an email to mail@medidor.ch and let us know which items you would like to return.
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Once the returned item is received, we will verify whether the return policy requirements have been met.
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If the requirements are met, the item will be accepted for return in exchange for a credit.
Important Note
Please understand that we cannot accept returns of products we ordered specifically for (items from our own product line or sourced from other suppliers) that are not in perfect condition, are not returned with all included items, have damaged packaging, or show signs of use—unless you pay a processing fee, in which case we may accept them, or we may not be able to accept them at all.
Return Policy
The full purchase price will be refunded if the following conditions are met:
Returns are accepted, but a processing fee will be charged if:
A processing fee of 10% (minimum CHF 10.00) will be deducted from the purchase price. For items that show signs of use but are in their original packaging, a case-by-case review will be conducted, and a 20% fee will apply. The processing fee covers the costs of processing the return.
Returns and credit notes are not possible in the following cases:
Costs & Credits
A credit memo has been issued—here's how to apply the credit or request a refund.
Services such as delivery, installation, minimum-quantity surcharges, and shipping costs are not refundable when a product or an entire order is returned.
If the invoice for returned item has not yet been paid, simply subtract the credit amount directly from the invoice total and pay only the difference.
If you have already paid the invoice for returned item, you will receive a credit note and, if applicable, a new invoice if you ordered another item. If the credit note matches the amount on the new invoice, no action is required. If the new invoice is higher, please pay the difference. If the credit note is higher, the remaining balance will be credited to your customer account for orders.
